Security awareness education is an important part of managing and protecting your information. Please click below to access training videos that cover a range of topics from Phishing to ATM Scams.
To protect our online banking services and comply with the latest FFIEC security guidances, we utilize MFA (Multi-Factor Authentication), OOB (Out-of-Band) Authentication and KBA (Knowledge Based Authentication). Click below to read more.
It is important for every member to understand information and identity security. Click below to learn more about the steps you can take to help protect your information.
Why am I being asked this?
Some online banking activities inherently involve a certain amount of risk. For example, the ability to transfer funds out of your account is a useful feature, but it could also allow a fraudster who has stolen your user ID and password to steal money from your account. To help keep your account safe, the system will occasionally need to verify that you are the actual account holder before allowing you to proceed with your transaction.
What are the different ways I can verify my identity?
You can choose from these options:
• Call my phone: You will receive an automated phone call and a confirmation code.
• Send me a text message: Your mobile device will receive an SMS text message with a confirmation code.
• Ask me questions: The system will ask you a few questions based on information about you in public databases.
Why don’t I see all three options?
The “Call my phone” and “Send me a text message” options will appear only if the system has your phone numbers on file. To update your phone numbers, go to the Customer Service tab and click Change Profile.
The “Ask me questions” option will appear only if there is enough information about you in public databases to present you with questions.
How do I verify my identity using the “Call my phone” option?
Follow these quick steps:
1. Select a phone number from the list, and then click “Call my phone”.
2. In a moment, you will receive an automated phone call. Follow the voice prompts and use your phone’s keypad to enter the confirmation code displayed on the screen.
3. The window will automatically close a few seconds after you enter the correct code.
How do I verify my identity using the “Send me a text message” option?
Follow these quick steps:
1. Select a phone number from the list, and then click “Send me a text message”.
2. In a moment, your mobile device will receive an SMS text message with a confirmation code.
3. Type the code in the “Confirmation Code” field on the screen, and then click Submit.
How do I verify my identity using the “Ask me questions” option?
Follow these quick steps:
1. Click “Ask me questions”.
2. The screen will display a few questions based on information about you in public databases. The questions are designed so that you should know the answers, but a fraudster won’t.
3. Choose the correct answers, and then click Submit.
What should I do if I mistakenly select an old phone number that I no longer have access to?
Click Cancel, and then choose another verification option or phone number.
What should I do if I don’t know the answers to the questions?
Click “I don’t know the answers”, and then choose the “Call my phone” or “Send me a text message” option. If you can’t be reached at any of the listed phone numbers, you must contact Customer Service to continue.
It is important for every member to understand information and identity security, not just with Southland Credit Union but for all business you may deal with. Follow the steps below to help protect your information.
The first step in managing your security is to read and understand the policies of the businesses you deal with. The disclosures and policies are different for every business and website, so it is important to read and understand all of them. Understandably, this can be a daunting task, so we recommend that you establish a relationship with businesses that are established and monitored by organizations like the Better Business Bureau. This will minimize your exposure to businesses with undesirable business practices. Links to Southland's policies and regulatory affiliates, BBB included, may be found by clicking "Disclosures & Policies" the bottom of any page on our website.
The second step is to manage the information businesses are allowed to share with it's partners. Southland's privacy form may be found online by clicking "Contact Us", or you may call us to discuss and review your preferences. Be sure to do this for every account.
The third step is to check your credit report. While you can visit each of the credit bureau’s websites to request a copy of your credit report for a fee, you are entitled to a free copy annually. The only legitimate place to request your free copy is:
We recommend that you only request your credit report from 2 of 3 of agencies during the first half of the year. Then, during the second half of the year, go back and request your report from the 3rd agency. This allows you to keep an eye on your credit report throughout the year. Be sure to do this for every member of your household.
The fourth step is to control your pre-approved credit and insurance offers. Visit the following website:
We recommend at a minimum that you select the "Electronic Opt-Out for Five Years" option. If you get around to it, follow-up with the "Permanent Opt-Out by Mail" option. Be sure to do this for every member of your household, for children, they must be 13 years of age.
The fifth step is to manage telemarketing phone calls. Visit the following website:
We recommend that regularly check to ensure your phone number is still listed and to register all your phone numbers (home phone, your cell, kids cell, etc.). If you ever get a call from a solicitor, come back to this site and select "File a complaint".
The sixth step is to opt-in for electronic statements and billing where available, this will reduce the amount of sensitive information traveling through the mail and possibly end up in the trash. If you require the use of paper, please use a cross-cut shredder when disposing of these documents. You may opt-in for Southland eStatements by logging into eBranch and clicking the eStatements button.
The final step is to continue your privacy and security awareness education, the steps above will help get you started, but there many additional resources available. Please see the previous page and visit the additional educations resources Southland has to offer.