Welcome Harbor Members! Please refer to your Member Conversion Guide for more details about your accounts and the services available to you upon conversion. For your convenience, Southland has summarized some of the highlights from the guide below. See the Important Updates section below for copies of letters and documents mailed to your home.
Telly the Teller will no longer be available after 6:00 pm on March 30, 2018. To access Southland’s phone teller service, call Quickline at 888.426.1918. You will be prompted to select a PIN the first time you call. Verification will require the primary Member’s Social Security Number for identification.
Your HCU VISA Credit Card will remain the same as it is today and you can continue to use your existing card without interruption. Your VISA balances and details will not be available on Southland’s eBranch at the time of conversion. To access your VISA account details and to make payments, please refer to your mailed statements. Or, for payments, visit a Southland Credit Union branch, or call 800.426.1917. For access to transaction information by phone, call 866.820.6806. In the coming months, you will receive your Southland VISA credit card with EMV chip and online banking access.
HCU members may enroll for Southland eBranch on April 2, 2018. Click here to register.
On or after April 2, 2018, you can download the Southland mobile app and get mobile access to your accounts. Use your Southland eBranch login information to log in to the mobile app.
Transaction history prior to April 1, 2018, will not be available online. You can however, view transactions with eStatements. You will have a minimum of three months statements available in online banking. Please make a copy of your Harbor bill payees and account transfers. You may need this information to confirm payee details or reestablish transfers on your new Southland account.